Insurance Australia Group is the
largest general insurance group in Australia and New Zealand.
It provides personal and commercial insurance products under
some of the most respected and trusted brands including NRMA
Insurance, SGIO, SGIC, CGU, Swann Insurance, and State.
Challenge:
How do you create a place where single sign on across different
technologies and platforms will help surface content, supply
tools and improve access to pertinent information that will
improve and employees' daily routine? UX Designs, as part
of a multidisciplinary team (1) and IAG's business analysts,
technologists and developers had to create an intranet that
would providing employees with a single place for quickly
retrieve information and personalized tools to enable them
to perform many of their daily tasks without buying new technology.
IAG had all of the technical pieces for a world class intranet
they just needed the strategic framework and interface to
deliver it. Their existing intranet was organized by the hierarchy
of the company, not something that employees found useful.
They had big ideas and a minimal amount of time to execute
them. IAG needed a road map to success and the outline for
the features and functionality to get there.
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Solution:
Through auditing, highly iterative navigation and usability
testing and brainstorming the needs of the employees and the
ability of the technology came together in a highly usable
solution. Each individual user has a personalized view of
the intranet without any new “portal” technology.
Using incumbent systems such as Interwoven, SAP and Ultraseek
a flexible, robust and useful solution as created. Employees
see the applications and content they need to complete their
daily tasks and work with an intranet that is organized how
they work not how the business is hierarchically arranged.
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