Schedule Link is an application that allows the Deloitte and Touche HR department to manage and track hours for all employees in the United States. It was created as a citrix application, mimicking a simple user interface and a basic Windows-style interaction.

Challenge:
The company chose to build an in-house replacement application, using java served through an online interface. After two years of gathering requirements, documenting their approach, and launching the new scheduling application, the Deloitte HR team chose to pull the plug on the application after only two weeks of use!

Why? Common tasks took too long to complete. Though the user interface was a dramatic change from their previous application, along with other improvements, the basic choices created an interface with too many clicks, page-load time issues, and basic user-path problems.

Solution:
We worked directly with the Deloitte Business Analyst responsible for documenting requirements for the now failed application. We help to refine their approach and leverage user centered design principals for addressing usability issues as part of their new methodology. Existing design documents were evaluated against our standard design templates to perform a gap analysis. Heuristic evaluation of the new system were gathered and each task a user would perform was ranked against clicks to complete to identify time to complete issues. Use Cases were broken into true components allowing us to redesign user paths leveraging functions to create streamlined user paths. We also spent time working with the old system to identify what user found useful. We provided an approach for documenting what worked and leveraging that for creating a new system.